A Positive Publicity Post for Sony

Two posts in one night, lucky internet.

This is a special post to all the gamers out there who actually aren’t fanboys of one console or another. I am a pretty open gamer, i’ll play any game on any format until I decide it’s good (at which point I buy it) or it’s shit (at which point I stop playing it *cough* LOTR Conquest *cough*).

Anways, I recently saw that awesome offer on Play for a 2.5 320gb SATA HDD that I can upgrade my PS3 with. Now I was a launch owner so I only have 60GB and with Metal Gear and such games eating 5+GB each for an install I was looking to expand.

I took advantage of this and got my hard drive, looked all cool, checked the PS manual and some youtube vids on how to change it, looks easy, no different to a fidly tower fitting right, what can go wrong. I take out my antistatc mat, get the caddy out, take the first few screws out then disaster strikes!

Screws 3 anbd 4 just round off immediately, no warning, completely different behaviour to the first two, they didn’t even move a millimeter. So I get fucked off for 10 mionutes then put the other screws back in and resign the fact I failed to remove 5 screws in ssuccession, fantastic what a waste of £50.

OK not the end of the world, the old HDD is still in and its got my game data right? I was just pissed I couldn’t upgrade now.

Next day I ahve a flash of inspiration, I remember the PS3 manual saying something about a careline and them offering replacement screws, maybe I can buy a replacement caddy?

I phoned them (at 7pm) today and not only have I got a caddy and screw set coming inside a week but it was free.

Sony have a bad rap for customer supporet but I wasliterally on the phone 15 mins to sort out a potentially serious problem and all they wanted was my address and serial number.

So thank you Sony, Home may be a bit dissapointed and the backwards compatibilty made my shed a tear for FFXII but this makes up for it, keep acting this professioanly and you will keep customers.

Also the upgrade process is A) very, very easy and B) even super easier with an external HDD that you can backup too. Be careful with the screws but know that Sony support is wotrth contacting if you have an issue.